Archive for the ‘Experiences’ Category

Several months ago I went to a country in terms of business I see customer service with fresh eyes and a smile. When someone is in a foreign culture for the amount of time is much easier to see the nuances of customer service … or lack thereof. Being in different surroundings fresh from being in and around your own place of business, where the little things that make a difference can easily be ignored.

For example, when you’re in your own town, you know how to get around, what will happen in places regularly visited the business, and what is acceptable service. Things can easily go missing without being noticed because you have other things on your mind or your mental rationalize their absence.

But when I’m abroad took me out of my familiar zone. I’m experiencing things as a new customer really much more than usual. And, with different languages and different cultures, it is much more enlarged, too.

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