Archive for the ‘Service’ Category

The vast majority of people who provide services within the company and also many subcontractors or outsourced sectors and those sectors of outsourcing, end up taking responsibility for the conformity of product requirements and must be developed an evaluation method to ensure that these resources remain under its system of competition control and verify the effectiveness of actions taken for example in training.

Looking at hundreds of training programs for different companies see that their frequency is fulfilled … … but in a few cases like that verify or measure the result of better training companies, or if there is an index to measure and verify that they have been effective.

It could be through an index that tells me less waste, better labeling, fewer nonconformism, less customer complaints, staff motivation and so on., But somehow would show that the training received by staff and is released from current training / capacity / education / skills and the skills required for the job, are sufficiently effective for the company as a whole (employee-company-community)

The auditor may review job descriptions, testing and inspection activities, monitoring activities, records of management reviews, definition of responsibilities and authorities, records of nonconformists, audit reports, customer complaints, validation records processes

But it must be demonstrated / verified or audited to understand the value that gets added can be measured and improved future. Auditors should analyze and understand the “competition” and “effectiveness of actions taken,” for example, training.

These requirements generally are audited as part of an audit of the product realization process and not in isolation.

However, it is recognized that some organizations have separate processes for human resources, where you can find most of the necessary evidence.

This document identifies the activities commonly carried out by the organization to ensure the competence of its staff and evaluate the effectiveness of actions taken to meet these competing needs, and provides guidance to auditors regarding the types of evidence that should proposed search, also provides examples where appropriate.

To meet the requirements of competence / effectiveness of ISO 9001:2008, commonly an organization need to do several things:

• Identify what skills requires personnel performing work affecting quality.
• Identify which staff already performs these tasks have the required competencies.
• Decide what additional competencies are required.
• Decide how you have to obtain these additional powers
• Training of personnel (external or internal), theoretical or practical training, hiring new staff competent jurisdiction existing allocation of personnel to different tasks.
• Train, hire or reassign personnel.
• Review the effectiveness of actions taken to meet the competition.
• Periodically review competence of personnel.

According to the latest survey by the consulting ever is about the behavior of electronic commerce in 2010, it recorded an increase of 5% over the previous year in 43 countries representing 91% of GDP and 74% of the population. The average per ca-pita purchases worldwide was $ 73 last year, according to Ever is.

In the case of Mexico, electronic sales allowed him to settle in at No. 30 among the 41 countries studied, between 2005 and 2010 registering an increase of only 137%. In the region, meanwhile, had sales of five thousand 900 million dollars, representing 1.2% of world total. Adding Brazil, reached 14 thousand 600 million dollars or 2.9% of the total.

It should be noted that the country of Lula ad Silva was the one with the highest sales volume in Latin America, occupying the position 13 worldwide. Followed behind Chile and Argentina which had sales of similar magnitude (thousand 500 million dollars), ranking 28 and 29 seats respectively.

Single Vision

In an analysis of the various individual countries, the United States leads the world rankings with retail sales of 134 thousand 900 million dollars, which account for more than a quarter of the world total.

In second place was Japan. Its sales amounted to 51 thousand 200 million dollars.

These two countries are in the first and second place from which statistics are available in this field. The third place was therefore to China with sales of 36 thousand 900 million dollars, surpassing for the first time in Germany, which was moved to fourth place with 36 billion dollars.

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A free zone is an area where you can enjoy geographical a number of benefits. Although it is in a particular country, operates as an autonomous area where established companies enjoy:

• Total exemption from import and export

• Customs tax exemption

• Exemption on export of capital or the payment of dividends

• Tax rates on income from gains on sale of exportability.

Because of these exoneration, importers and / or exporters can find economic advantages of doing business in a free zone.

It so happens that SMEs face difficulties in doing business with companies located in Europe, Asia, America and other regions. The key solution for them is linked to business with a free zone company established since all porn:

1. Have a great diversity of goods, services, factories and brands. For the management of assets, dealers receive them in containers and then even to national and international clients.
2. Decrease costs and travel time.
3. Having the availability of comparing prices of different companies located in the zone and negotiates the total price of the acquired.
4. Send the different orders in one shipment, due to logistics services that are available in the free zone. This greatly reduces the cost of shipping and handling.

In itself, connect with companies located in free zone is a great option for those who wish to expand their distribution networks to other regions and will have greater access to larger markets, can avoid the market analysis are expensive and the cost of power sales to avoid the initial investment. There also may be associated with companies that already have business, networking and reputation, and most importantly, accelerate the return on your investment.

At the start of business, the first step that must be done is to find the product or service marketed or sold, it is usually clear. Another step is the process for our product or service on the market settles, and the goal to be real. But before all this, we need to adjust our financial resources (highly limited) at the initial stage and to know the right choice when selecting our legal status, according to our needs.

Business consulting

At this point, making a very important decision that marked the life of our company. For that we will not hesitate to emerge successfully from this point, and to consolidate in the market require a full advice, accurate … With all this and more we can help and I will detail below.

* Analysis of the project, this brings us to debug errors in the writing project as a high initial sales are calculated, a market study made a mistake, a miscalculation in the investment (in the case of works, installations, etc). All failures, according to their size, could disrupt the project to a point that can not be executed.

* Start of activities, manage the department. Although some departments vested in one person, we propose a management system organized labor, we propose realistic goals, including making timely ratings given to the production system.

* Protected in everyday activities. The first year is very important, employers with everyday problems, such as the customer does not pay, suppliers who are not committed etc … in this case needed a professional to take the right decision every time.

In organizations is providing new ways of doing business and are aware that computers are tools for change in implementing their activities, and that minimize time, improve data integrity, avoid redundancy and generate information that meets the expectations of different users, which is why companies buy software that allows them to work smarter.

These information systems are important for a company, because with this you can achieve the organizational strategic objectives, business strategy because it identifies as one of its main variables technological change and the proper management of technology is a key factor obtaining sustainable comparative advantages.

Actually, from the standpoint of business, changes occur with increasing speed and taking advantage of opportunities depends on the use of tools, which is why an organization to be competitive must adapt quickly to changes and be renewed continuously its business strategy. To make this possible, the information system should be part of the business, i.e. there must be a strategic interdependence between the company and information technology and information systems.

The information system of a company should support its business strategy as it is just one of the elements that the company designs and uses to achieve its goals, and it is imperative, therefore, to be coordinated so explicit to others. Thinking in terms of functions and processes is helpful in getting this coordination since these functions and processes are the result of the existence of the information system and other systems with your.

Get results for his clients. You will get results for you. If you often wonder how to get better results for your business, this presents five important points to do so.

Many entrepreneurs once pondered how to get better results with our business. Sometimes even more time spent on proper planning of complex marketing strategies and actions to divert attention from more important: the consumer.

When we are concerned about how to get better results with our business may be best to consider how to achieve results for our clients. Spend all their time and effort in gaining real, measurable results for them. At least in the case of independent practitioners who provide the service, I think this is the best strategy to achieve goals that at times kept in suspense.

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Have you always dreamed of being your own boss? Have you reached the ceiling of opportunity in your current company? Are you unemployed or worried about how long it will take your current job and feels he would rather rely on themselves and no other employer?

Whatever the case, many people like you build their own businesses every day. A few were more successful than we dreamed and created a small business that became a much bigger and profitable. Some only meet their objectives to achieve an adequate income and good quality of life. And the reality is that other people end up losing more money than they earn.

If you take the time to understand the requirements, risks and work involved in putting together his own company, can become part of the growing number of successful business owners and freelancers.More people are putting their own businesses every day. Some are traditional stores, while others are service oriented and do not need a place to the public.

A growing number are handled from home, rely on the Internet and have no employees at all rather than its owner. Small women-owned businesses are growing twice as fast as small businesses in general.

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In these times it becomes clear that company’s need all the help possible to follow, in many cases, survive. This is why initiatives such as Sage are always bienvenidas.Leader company in enterprise management solutions and services for small and medium enterprises, has established a support fund of 12 million euros to facilitate the incorporation of ICT companies .

This support will benefit both self and small and medium enterprises, including consulting and professional firms.

The aid is intended mainly to the acquisition management solutions as software, services, etc. and hover between 650 and 15,000 euros depending on the type of solution and the needs of the empresa.Sirviendo as an example, until March 31 there is a contribution of up to 2,300 euros as ContaPlus adquisisición solutions, FacturaPlus, NominaPlus and TPVplus of which may benefit all SMEs and freelancers who want it.

The Sage Training area has also wanted to contribute and that’s going to spend 1 million euros through subsidized training services at no cost to the customer, of which 10,000 users will benefit.

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Companies invest large sums of money to satisfy their customers, some act with more awareness than others, sure. Knowing that the customer is the most important thing is not enough to guarantee a service “five stars”. Could ensure that everyone who attends to a customer has heard the question is we do to pass the knowledge … know-how.

Usually we notice if the customer is angry when we see a person raising his voice, scowling … something like a bull entering the ring. One of the triggers will think that is the indifference and abuse. Yesterday for example I had to leave a document in a state institution, and after passing through the respective controls, I was sent to a window, were treated, there were three people, while I waited they began to review, and following discussions and internal calls, I was told I had to leave it in other window … I lost 20 minutes.

State institutions are characterized by the endless queues, little empathy for the communication of its officials. When we have to conduct in a ministry for example, must be entrusted to God many times, so you will not reject a document that the signature is out of the box or do not attach a copy or missed a seal, etc. the rest is history.

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Several months ago I went to a country in terms of business I see customer service with fresh eyes and a smile. When someone is in a foreign culture for the amount of time is much easier to see the nuances of customer service … or lack thereof. Being in different surroundings fresh from being in and around your own place of business, where the little things that make a difference can easily be ignored.

For example, when you’re in your own town, you know how to get around, what will happen in places regularly visited the business, and what is acceptable service. Things can easily go missing without being noticed because you have other things on your mind or your mental rationalize their absence.

But when I’m abroad took me out of my familiar zone. I’m experiencing things as a new customer really much more than usual. And, with different languages and different cultures, it is much more enlarged, too.

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