Archive for the ‘Visiting customers’ Category

Many times we spend it in showroom-those with trade or showroom, or visiting customers, come in “buying mode” or we activate ourselves and do not close the deal because you do not listen, we put in place, we are ours to go off without direction from one side to another and do not focus on what’s important: listen with the intent to help.

I lost an hour and a half (the time I was there and return to the store) and they lost a sale that was made and a buyer for ever. I never go to that store will raise ..

Let the analysis of what happened.

1. The organization of work in this store is horrible. They need a consultant in organizational point of sale. If someone takes the hint, I can suggest you contact my partner in Barcelona, ??who is an expert at it.

2. The selection you made seems right, who served me was very important, was a sympathetic approach with an entry “wow, how easy you put me, I had come to show off.” That made me feel closer to him, and therefore closer to the purchase, but then lacked the training application, will surely be trained in sales techniques, but he weighed more harm another customer care listen to me.

Another recommendation is that someone monitor the implementation of training, if not money spent and not invested.

3. Impre City moved from a closed sale to a customer lost forever by the ineptitude of their customer service (or should I say the service efficiency of neglect?). Take care that this does not happen to us.

4. A computer system saves correct problems. With a simple adaptation of the information presented would have saved time and had won efficacy. If the system indicates “stock 2 available 0″, he had known at a glance that the two were exposed and had not been looking for them in the store several minutes, which needed to close the sale of another printer with me.

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